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Microsoft Office 365 applications, such as Word, Excel, PowerPoint, installed on your device display an error when attempting to use the apps. When opening an app, it will say that Office is “Deactivated” and to “Try Another Account”. It may also say the license has “Expired” or has “View Only” access. Additionally, some advanced features such as Data Validation in Excel may not appear correctly or at all.

Guide to verify that Trend Micro is enabled and working on a Windows computer.