Service Catalog

Categories (9)

Accounts and Emails

Get help setting up your accounts and emails, as well as other other email related services such as distribution lists, calendars, or shared / delegated emails.
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Software and Applications

Request a download or troubleshooting with site-licensed or hosted software and applications, such as Adobe CC or student information systems, or get IT help in purchasing and installing non-site-licensed software or applications.
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Computer and Hardware Device Support

Purchase or repair a computer or hardware device, request desktop services
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Classroom/Lab Support

Get help with academic technology issues: this includes classroom technology and computer labs. In Classroom technology- report issues or request assistance in any of our classrooms; Report issues in our computer labs and request new software installations.
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WiFi and Networking

Connect to the Wifi and wired networks, learn about Guest and Event Wifi connections, setup a VPN, and register your wireless devices such as smart TVs or gaming consoles.
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Printing Support and Issues

Support for printers at Lipscomb, ordering new toner, and help for Student Web printing.
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Physical Door Access

Information about access to physical electronic door locks.
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Telephone and Voicemail

Request setup, changes, or repairs to a phone or fax line, including voicemail, and setting up call-forwarding.
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Cyber Security

Information about our antivirus and malware, email phishing, and other safe computer practices.
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Services (3)

Enter a Ticket

Not sure what you're looking for and need direct assistance from IT? We are here to help!

New Client Portal Overview

The new Help Desk ticketing system, powered by TeamDynamix (TDX), has many more features than our previous system. This guide gives you a quick overview of the Client Portal.

my.Lipscomb Update

Make changes to the my.Lipscomb Portal.