Service Catalog

Categories (10)

Accounts and Emails

Get help setting up your accounts and emails, as well as other other email related services such as distribution lists, calendars, or shared / delegated emails.
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Computer, Device, and Printing Support

Purchase or repair a computer or device, request desktop services, install a printer, or gain access to an existing one.
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Software and Applications

Request a download or troubleshooting with site-licensed or hosted software and applications, such as Adobe CC or student information systems, or get IT help in purchasing and installing non-site-licensed software or applications.
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Classroom/Lab Support

Get help with academic technology issues: this includes classroom technology, computer labs, Zoom, and Canvas issues. In Classroom technology- report issues or request assistance in any of our classrooms; Report issues in our computer labs and request new software installations. Find help with Canvas issues, including setting up new courses.
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WiFi and Networking

Gain access to the wired and wireless networks, report issues, and register your wireless devices such as smart TVs or gaming consoles.
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Physical and Digital Access

Information about access to physical electronic door locks and managed access software applications.
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File Sharing and Backups

Get help or information on our cloud storage in your Google drive, Google Team Drives, and the network S-Drive.
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Telephone and Voicemail

Request setup, changes, or repairs to a phone or fax line, including voicemail, and setting up call-forwarding.
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Cyber Security

Information about our antivirus and malware, email phishing, and other safe computer practices.
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Web Services

Make a change to the my.Lipscomb Portal or use the link to submit a ticket for Digital Marketing to update the public website.
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Services (2)

Enter a Ticket

Not sure what you're looking for and need direct assistance from IT? We are here to help!

New Client Portal Overview

The new Help Desk ticketing system, powered by TeamDynamix (TDX), has many more features than our previous system. This guide gives you a quick overview of the Client Portal.